Terms of service

These Terms of Service set out the conditions that apply when you use the online store operated by Guiding Stones (the “Store”).

By using the Store, you are deemed to have agreed to these Terms and the other policies established by the Store.

Article 1 — Use of the Store

You must use the Store in accordance with these Terms and the other policies established by the Store.

Before using the Store, please review the relevant product pages, Shipping Policy, Return and Refund Policy, Payment Methods and Payment Deadlines, Privacy Policy, and Legal Notice under Japan’s Act on Specified Commercial Transactions.

Article 2 — Orders

Your order is accepted when you place the order and the Store sends an order confirmation email.

If you select a payment method that requires payment confirmation after the order is placed, the Store will begin preparing your order for shipment after confirming payment.

Even after an order has been confirmed, the Store may cancel it in any of the following circumstances:

• The item is found to be out of stock
• There is an obvious error in the displayed price or product information
• The order or use is suspected to be fraudulent
• The order is determined to be for unauthorized resale
• The shipping or payment information is incomplete or incorrect

• Payment cannot be confirmed by the applicable deadline
• The Store is unable to contact you for an extended period
• The Store otherwise determines that it cannot reasonably continue processing the order

Article 3 — Product Information

The Store makes reasonable efforts to present each item’s color, patterning, inclusions, translucency, visible internal features, and size as accurately as possible.

Natural gemstones vary individually. Even gemstones of the same type can differ in color, patterning, inclusions, fractures, indentations, color distribution, translucency, and overall appearance from bead to bead.

Colors may also appear different from the actual item depending on your device, display settings, viewing environment, and the lighting used during photography.

Meanings and traditions associated with natural gemstones are introduced as long-standing cultural interpretations and do not guarantee any specific effect or outcome.

They do not guarantee medical treatment, therapeutic outcomes, financial gain, professional success, wish fulfillment, or any other result.

If you have any questions, please review the product photographs, video, description, and specifications and contact us by email or through LINE before purchasing.

Article 4 — Prices

The sales price of each item is the price displayed on its product page.

Displayed prices include applicable tax.

Prices may change without notice due to sourcing conditions, quality, rarity, inventory levels, promotions, or other circumstances.

As a general rule, the Store does not adjust the difference when a price changes after an order has been confirmed.

Article 5 — Payment

The payment methods currently available for an order are the methods displayed during checkout. A method that is not displayed during checkout is not available for that order.

Payment timing, any applicable deadline, and any fee depend on the payment method selected during checkout.

For a method processed when the order is placed, follow the confirmation shown during checkout and in the order confirmation.

For a method that requires payment after the order is placed, follow the instructions and deadline displayed during checkout, in the payment notice, or by the relevant payment provider.

When payment confirmation is required, the Store will begin preparing the order for shipment after confirming payment.

If payment cannot be completed or confirmed by the applicable deadline, the Store may release the reserved inventory and cancel the order.

If a payment, transfer, or service fee applies, the customer must pay any amount identified during checkout or by the relevant payment provider as the customer’s responsibility.

If payment is not completed successfully, the Store may cancel the order.

Article 6 — Shipping

Shipping is governed by the Store’s Shipping Policy.

Orders are normally dispatched within one to three business days after payment is confirmed.

When the selected payment method requires payment confirmation, the order is normally dispatched within one to three business days after the Store confirms payment.

Additional time may be required when a gem identification report, resizing, another prior confirmation, or verification of order or shipping information is needed.

Incorrect shipping information may result in delay, redelivery, return to sender, or additional shipping charges.

Delivery may be delayed by severe weather, traffic conditions, carrier circumstances, natural disaster, extended closure periods, or another unavoidable event.

Article 7 — Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by the Store’s Return and Refund Policy.

Due to the individual nature of natural gemstone products, the Store generally does not accept returns, exchanges, or refunds due to a change of mind or personal preference.

Please inspect your order as soon as it arrives, preferably within three days of delivery.

If the Store sends an incorrect item or the item has damage or a defect attributable to the Store, contact us by email or through LINE within seven days, including the delivery date.

After that period, the Store may be unable to accept a return, replacement, exchange, or refund.

The Store may be unable to accept or process an item returned without prior authorization.

Article 8 — Resizing and Maintenance

Requests for resizing, restringing, or other maintenance after delivery are handled individually after the Store reviews the condition of the item.

Elastic breakage from ordinary use, age-related changes, damage during use, or changes caused by dropping, snagging, water exposure, or another action after delivery are not treated as initial defects.

Availability, cost, shipping charges, and turnaround time vary according to the item’s condition.

When maintenance charges or another cost apply, the Store will explain the work and price in advance.

Gemstone or component replacement may not be available depending on the gemstone type, bead size, and current inventory.

Article 9 — Prohibited Conduct

When using the Store, you must not engage in any of the following conduct:

• Providing false information
• Ordering products for a fraudulent purpose
• Impersonating another person
• Making an unauthorized purchase for resale or commercial gain
• Causing harm to the Store or a third party
• Interfering with operation of the Store
• Making excessive demands, using intimidating language, or defaming the Store
• Violating applicable law or public order and morals
• Any other conduct that the Store reasonably determines to be inappropriate

Article 10 — Intellectual Property

Copyright and other rights in the text, images, product photographs, designs, logos, and other content displayed by the Store belong to the Store or the applicable rights holder.

Unauthorized reproduction, copying, use, modification, distribution, sale, or other secondary use is prohibited.

If product photographs or product descriptions are used without authorization, the Store may request their removal, seek damages, or take another appropriate action as necessary.

Article 11 — Personal Information

The Store handles personal information in accordance with its Privacy Policy.

Personal information is collected, used, and disclosed as described in the Privacy Policy, including for order processing, shipping, inquiries, after-purchase support, payment processing, and any other purpose stated in that policy.

Article 12 — Disclaimer and Limitation of Liability

The Store makes reasonable efforts to provide accurate product and service information but does not guarantee that all such information will always be accurate, complete, or useful.

The color, patterning, inclusions, translucency, visible internal features, and apparent size of natural gemstones may differ from the actual item depending on photography and viewing conditions.

If you incur loss in connection with use of the Store, the Store’s liability is limited to the amount you actually paid for the relevant item, except where the Store acted intentionally or with gross negligence.

This limitation does not apply where applicable law does not permit the Store’s liability to be limited.

The Store is not liable for delay or loss caused by natural disaster, carrier circumstances, communication or system failure, service disruption at a payment provider, or another event beyond the Store’s reasonable control.

Article 13 — Changes to These Terms

The Store may amend these Terms when necessary.

Amended Terms take effect when posted on the Store.

If you use the Store after amended Terms have been posted, you are deemed to have agreed to the amended Terms.

Article 14 — Governing Law and Jurisdiction

These Terms are governed by the laws of Japan.

Any dispute arising from use of the Store is subject to the exclusive jurisdiction of the court having jurisdiction over the location of the Store as the court of first instance.