Legal notice
Legal Notice under Japan’s Act on Specified Commercial Transactions
Seller
Guiding Stones / Masateru Kuramoto
Japanese name: ガイディング・ストーンズ / 倉本 政照
Person Responsible for Operations
Masateru Kuramoto
Business Address
123-0851
Room 208, 5-27-5 Umeda, Adachi-ku, Tokyo, Japan
Email Address
guiding.stones.24@gmail.com
Telephone Number
Support Hours
11:00–20:00 Japan Standard Time
Please contact us by email or through LINE whenever possible.
Some inquiries may require additional time to review.
Messages received outside support hours will be handled in order from the next business day.
Sales Prices
Please refer to the price displayed on each product page.
All displayed prices include applicable tax.
Charges Other Than the Product Price
The following charges may apply in addition to the product price:
• Shipping: a flat domestic rate of ¥500, including tax, for orders below ¥10,000
• Payment, transfer, or service fees identified during checkout or by the relevant payment provider as the customer’s responsibility
When a fee applies, review the amount and conditions shown during checkout or in the information provided for the selected payment method.
Domestic shipping is free for orders of ¥10,000 or more.
Shipping Fees
Shipping within Japan is charged as follows:
• Orders of ¥10,000 or more: free shipping
• Orders below ¥10,000: a flat rate of ¥500, including tax, anywhere in Japan
The threshold is based on the merchandise total and excludes shipping and other fees.
When a coupon or discount is applied, eligibility is calculated from the discounted merchandise total.
Shipping Method
Every order is sent using a shipping method that provides tracking.
Guiding Stones selects a service with carrier liability coverage appropriate to the order value, destination, packaging size, and contents, and packs each order carefully before dispatch.
Specific carrier or service requests generally cannot be accepted.
Delivery Timing
Orders are normally dispatched within one to three business days after payment is confirmed.
When the selected payment method requires payment confirmation, dispatch normally occurs within one to three business days after we confirm payment.
Delivery usually takes approximately one to three days after dispatch. The total estimated period from order to delivery is two to six business days, although this may vary according to the destination and carrier conditions.
Dispatch may take longer in the following circumstances:
• A gem identification report has been requested
• Resizing or another prior confirmation is required
• The order details or shipping information require confirmation
• Severe weather, carrier disruption, natural disaster, traffic conditions, an extended closure period, or another unavoidable circumstance affects shipment
Payment Methods
The payment methods currently available for an order are the methods displayed during checkout.
A payment method that is not displayed during checkout is not available for that order.
Availability may vary according to the order, device, region, checkout environment, and the current status of each payment service.
Payment Timing
Payment timing depends on the method selected during checkout.
For a method processed when the order is placed, follow the confirmation shown during checkout and in the order confirmation.
For a method that requires payment after the order is placed, follow the instructions and deadline displayed during checkout, in the payment notice, or by the relevant payment provider.
When payment confirmation is required, preparation for shipment begins after payment has been confirmed.
If payment cannot be completed or confirmed by the applicable deadline, we may release the reserved inventory and cancel the order.
Order Validity Period
Where a payment deadline applies, please complete payment by the date shown during checkout, in the payment notice, or by the relevant payment provider.
If payment cannot be completed or confirmed by the applicable deadline, we may release the reserved inventory and cancel the order.
We may also cancel a confirmed order when necessary because of inventory conditions, an incorrect displayed price, suspected fraud, incomplete shipping information, or another circumstance that reasonably prevents us from fulfilling the order.
Quantity Available
Please refer to each product page for current availability.
Some bracelets are listed as individual items, so the available quantity may be limited.
Returns, Exchanges, and Refunds
Due to the individual nature of natural gemstone products, Guiding Stones generally does not accept returns, exchanges, or refunds due to a change of mind or personal preference.
Please inspect your order as soon as it arrives, preferably within three days of delivery.
If you receive an item different from the one ordered, or if the item has clear damage, a defect, or a missing accessory, contact us by email or through LINE within seven days, including the delivery date.
Returns, exchanges, or refunds are generally not accepted for reasons including:
• The item did not match your expectations
• The color or patterning differed from what you imagined
• The wrong size was selected
• Natural inclusions, fractures, indentations, color variation, or differences in patterning
• Differences in color caused by your device, display settings, or viewing environment
• The item was used after delivery
• The item was scratched or damaged after delivery
• The item was returned without contacting us first
• We were not contacted within seven days, including the delivery date
Every natural gemstone varies in color, patterning, translucency, visible inclusions, other internal features, and overall appearance.
We make every effort to present photographs that accurately represent the actual item, but colors may appear different depending on the lighting and the device or display settings used to view them.
Please contact us before purchase if there is anything you would like to confirm.
Damaged, Defective, or Incorrect Items
Every order is inspected before shipment. If an item is damaged, defective, or incorrectly delivered due to our error, contact us by email or through LINE within seven days, including the delivery date.
We recommend inspecting your order as soon as possible, preferably within three days of delivery.
After reviewing the circumstances, we will arrange an appropriate return, replacement, exchange, or refund.
We may request photographs showing the condition of the item and the packaging.
If the issue is confirmed to be our error, Guiding Stones will cover the return shipping cost.
Return Deadline
For an item damaged, defective, or incorrectly delivered due to our error, contact us within seven days, including the delivery date.
Please inspect your order as soon as possible, preferably within three days of delivery.
After the deadline, we may be unable to accept a return, replacement, exchange, or refund.
Returns, exchanges, or refunds due to a change of mind or personal preference are generally not accepted.
Refunds
When an item is confirmed to be damaged, defective, or incorrectly delivered due to our error, we will process the refund according to the payment method used after receipt of the returned item has been confirmed.
The time required for the refund to appear depends on the payment method and the processing schedule of the payment provider.
Refunds due to a change of mind or personal preference are generally not accepted.
Return Shipping
Guiding Stones will cover the return shipping cost when an item is confirmed to be damaged, defective, or incorrectly delivered due to our error.
Returns due to a change of mind or personal preference are generally not accepted.
Items returned without prior authorization may not be accepted or processed. Please contact us before returning anything.
Damage or Loss in Transit
If the parcel appears to have been damaged or lost during delivery, contact us within seven days, including the delivery date.
Please inspect your order as soon as possible, preferably within three days of delivery.
We will review the circumstances and coordinate with the carrier when necessary.
We may ask you to:
• Keep the outer box and packing materials
• Provide photographs of the damaged area
• Provide photographs showing the condition of the delivered item
• Confirm the shipping label or tracking number
If damage in transit is suspected, please keep the item, outer box, and packing materials until the review is complete.
Incorrect Address, Extended Absence, or Refused Delivery
If an order is returned because of an incorrect or incomplete address, a missing building name or room number, an extended absence, refused delivery, or a similar reason, the customer may be responsible for the cost of reshipment.
Before ordering, confirm that the following information is correct:
• Postal code
• Full address
• Building name
• Room number
• Recipient name
• Telephone number
If an order is returned to Guiding Stones because of an incomplete address or extended absence, we will contact you regarding whether reshipment is possible and any additional shipping charge.
Product Descriptions and Representations
We make reasonable efforts to present each item's color, patterning, translucency, visible inclusions, other internal features, and size as accurately as possible.
Natural gemstones vary individually. Even gemstones of the same type differ in color, patterning, visible inclusions, fractures, indentations, color distribution, translucency, and the appearance of each bead.
Colors may also appear different from the actual item depending on your device and viewing environment.
Descriptions of meanings or effects associated with natural gemstones are based on traditional ideas and commonly held interpretations and do not guarantee any result.
They do not guarantee medical treatment, therapeutic outcomes, financial gain, professional success, wish fulfillment, or any other outcome.
Other Terms
The contents of this notice may be changed when necessary.
Revised terms take effect when posted on this store.