Contact and Pre-Purchase Consultation
To help you check each concern before purchase
Please contact us before purchasing about anything you would like to confirm
Because a natural gemstone bracelet is an important purchase, you can confirm details that are difficult to judge from photographs beforehand.
Tell us what you would like to know about color, translucency, rutile needles or patterning, inclusions, fit, Gem Identification Reports, included items, or delivery.
When needed, we can show you the actual item through additional photographs or video.
You are welcome to contact us simply to confirm the details before deciding whether to purchase.
No question is too small
Clarify any detail you are unsure about
Review the actual item in more detail
See additional details in photographs or video
Ask about a Gem Identification Report
Check whether one is included or can be obtained
Ask about fit and delivery
Review inner circumference, included items, and shipping
Contact Methods and Support Hours
You can contact us through the form below, official LINE, or email. Please use the method most convenient for you.
Support hours: 11:00–20:00 Japan Standard Time (JST)
Inquiries received outside support hours are handled in order from the next business day. We normally reply within one to two business days, although some inquiries may require additional time.
Questions may include
- I would like to know more about this bracelet.
- I would like to see the actual color or translucency from another angle.
- I would like a photograph showing the rutile arrangement or inclusions.
- I would like to see its visual scale when held in the hand.
- I would like to know whether a Gem Identification Report is included.
- I would like advice on whether the inner circumference will fit my wrist.
- I would like to confirm the shipping charge or method.
For questions about a product, including the product name or product-page URL will help us identify it quickly.
For questions after ordering, provide your order number, the name used for the order, and your email address.
The form can be submitted without a telephone number.
If an item is defective, incorrectly delivered, damaged in transit, or missing an included accessory, contact us within seven days, including the delivery date. Keep the item, outer box, packing materials, and included accessories until the review is complete.