Pre- and Post-Purchase Support
Additional Information for the Images Above
Natural gemstones used for repairs
If a natural gemstone of the same type and size is available, replacement may be possible. Because every natural gemstone bead differs in color and patterning, however, its appearance will not match the original bead exactly.
What to send when returning a bracelet
For standard restringing or resizing, please send only the natural gemstone bracelet. If the Gem Identification Report or another accessory must also be returned, we will provide individual instructions through official LINE before shipment.
Reviewing the actual item before purchase
Pre-purchase consultations are available. When color, translucency, rutile needles or other patterning, inclusions, or size impression is difficult to assess from photographs alone, we can provide additional photographs or video when needed.
Products eligible for support
After-purchase support generally applies to natural gemstone bracelets purchased from Guiding Stones. We may be unable to service items purchased from another retailer.
Pre- and Post-Purchase Consultations
This page provides a concise overview of support available before and after purchase. Please contact us through official LINE regarding restringing, resizing, obtaining a Gem Identification Report, cleansing sets, or reviewing the actual item before purchase.
We will review the product condition and your request, then explain the required steps, applicable cost, and estimated timeframe individually.