Pre- and Post-Purchase Support
Support You Can Review Before Purchase and After Delivery
The images above summarize Guiding Stones support before and after purchase. The same information is also provided here in text so that it remains accessible through search and screen readers.
Fees, availability, estimated service time, and return methods vary according to the item condition and your request. Review the relevant detailed page and the current individual guidance provided during consultation.
Reviewing the Actual Item Before Purchase
You can ask about color, translucency, rutile needles or patterning, inclusions, fit, Gem Identification Reports, and included items. Additional photographs or video of the actual item may be provided when needed.
Because every natural gemstone bead has an individual appearance, contact us before purchase about details that are difficult to judge from photographs alone.
Orders, Payment, and Delivery
The payment methods available for an order are the methods displayed during checkout. Orders are normally dispatched within one to three business days after payment is confirmed, using a tracked domestic shipping method.
Review the relevant information pages for detailed conditions concerning payment, shipping charges, dispatch timing, and delivery.
Checking the Order After Delivery
After delivery, check the item, included accessories, outer box, and packing materials for damage or missing contents.
If you suspect a defect, incorrect delivery, damage in transit, or a missing included item, contact us within seven days, including the delivery date, before using, resizing, or restringing the bracelet. Keep the item and packing materials until the review is complete.
After-Purchase Maintenance
Natural gemstone bracelets purchased from Guiding Stones may be eligible for restringing, resizing, replacement gemstones or parts, and arrangements for obtaining a Gem Identification Report.
Contact us before returning the bracelet. We will review its condition and explain availability, fees, estimated service time, and the appropriate return method.
When Considering a Return or Exchange
Returns and exchanges due to a change of mind or personal preference are generally not accepted. An incorrect fit is also not generally a reason for return or exchange, although resizing may be available depending on the item condition and specifications.
Do not return an item without prior authorization. Review the Returns and Exchanges page or contact us first.
Review the Detailed Conditions
Additional Information for the Images
Natural gemstones used for repairs
If a natural gemstone of the same type and size is available, replacement may be possible. Because every bead differs in color and patterning, its appearance will not match the original bead exactly.
What to send when returning a bracelet
For standard restringing or resizing, normally send only the natural gemstone bracelet. If the Gem Identification Report or another accessory must also be returned, we will provide individual instructions through Official LINE before shipment.
Reviewing the actual item before purchase
Pre-purchase consultation is available. When color, translucency, rutile needles or other patterning, inclusions, or size impression is difficult to assess from photographs alone, additional photographs or video may be provided when needed.
Products eligible for support
After-purchase support generally applies to natural gemstone bracelets purchased from Guiding Stones. We may be unable to service items purchased from another retailer.
Consultation Before or After Purchase
Contact us about restringing, resizing, obtaining a Gem Identification Report, care items, or reviewing the actual item before purchase.
We will review the product condition and your request, then explain the required steps, applicable fees, and estimated service time individually.