Shipping and Delivery | Guiding Stones

Shipping fees for delivery within Japan are based on the merchandise total shown below.

The qualifying amount is based on the merchandise total, excluding shipping and other fees.
When a coupon or discount is applied, the qualifying amount is calculated after the discount.

Orders are normally dispatched within one to three business days after payment has been confirmed.

Delivery usually takes approximately one to three days after dispatch.

• For payment methods that require confirmation, including convenience-store payment and bank transfer, the order will be dispatched after Guiding Stones confirms receipt of payment.
• Convenience-store and bank-transfer payments must be completed within three days, including the order date.
• If payment cannot be confirmed by the deadline, reserved inventory may be released and the order may be cancelled.
• Requests to obtain a Gem Identification Report may require additional time before dispatch.
• Orders requiring size adjustment or pre-shipment confirmation will be dispatched after the necessary details have been finalized.
• Dispatch may take longer when the order details or delivery address require confirmation.
• When weekends, public holidays, or shop closure days fall within the processing period, dispatch may occur on the next business day or later.
• After dispatch, the tracking number will be provided by email or another applicable notification method.

Every order is sent using a delivery method that provides a tracking number.

Guiding Stones selects a shipping service with compensation coverage appropriate to the order value and contents.

• The carrier is selected by Guiding Stones according to the order contents, destination, and package size.
• Each natural gemstone bracelet is packed carefully to help protect it during transit.
• Requests for a specific carrier or delivery method generally cannot be accepted.

International shipping is not currently available. Orders can be delivered only to addresses within Japan.

Every order is packed and dispatched with care. If damage or loss during delivery is suspected, please contact Guiding Stones within seven days, including the delivery date.

• We will review the circumstances and coordinate with the carrier when necessary.
• We may request photographs of the outer box, packing materials, and damaged area as part of the review.
• If transit damage is suspected, please keep the item, outer box, and packing materials until the review is complete.

Please inspect the contents as soon as possible after the order arrives.

• The item received differs from the item ordered
• The item has clear damage or a defect
• An included accessory is missing

If any of the above applies, please contact us by email or official LINE within seven days, including the delivery date.

• Delivery may be delayed by severe weather, traffic conditions, natural disasters, carrier circumstances, or extended holiday and closure periods.
• Product photographs are prepared to represent the actual item as accurately as possible, but color and appearance may vary depending on the device and lighting environment.
• Every natural gemstone varies in color, patterning, visible inclusions, and translucency. Please ask about any uncertain details before purchasing.
• Due to the individual nature of natural gemstones, returns, exchanges, and refunds based on a change of mind or personal preference are generally not accepted.

Pre-Purchase Confirmation

Details that may be difficult to assess from photographs alone, including translucency, rutile needle patterns, other patterning, and size impression, can be reviewed through additional photographs or video before purchase.

Because this is an important purchase, please contact us before ordering whenever you have questions. We will provide the available information as clearly and carefully as possible.