Order Verification and Secure Transactions | Guiding Stones
Order Verification and Secure Transactions
Guiding Stones primarily offers one-of-a-kind natural gemstone bracelets.
Because the item is reserved after an order is placed, this page explains the confirmations and changes that may be required afterward to support a secure transaction.
If the order details, delivery address, or payment status require confirmation, we may contact you by email or official LINE before shipment.
Cancellation After Ordering
A cancellation may be possible only before shipment preparation begins.
If you would like to request a cancellation, please contact us by email or official LINE as soon as possible.
A cancellation may not be accepted in the following cases:
- Shipment preparation has begun
- The order has already shipped
- Individual work such as resizing has begun
- Arrangements associated with the order, such as obtaining a Gem Identification Report, have begun
- A cancellation is requested after the item has been held for an extended period at the customer's request
Bank-transfer and convenience-store payments are generally due within three days, including the order date. The order may be cancelled if the deadline passes.
Because we handle one-of-a-kind natural gemstones, the item is reserved after an order is placed.
We appreciate your understanding that this also affects other customers' opportunity to purchase the item.
When an Item Must Be Returned
If an item must be sent back for a return, exchange, or another approved reason, Guiding Stones will provide the return address after prior confirmation.
The return address will be provided individually by email or official LINE.
An item returned without prior contact may not be accepted or processed.
Please contact us before returning any item.
Verification for a Secure Transaction
To deliver your important natural gemstone safely, we may contact you for confirmation before shipment depending on the order details.
If the purchaser information, delivery information, or payment status contains a point that requires confirmation, shipment may be temporarily held.
We may verify the order, place shipment on hold, or cancel the order in the following cases:
- The purchaser and delivery information differ substantially
- Registration details are incomplete or require clarification
- Guiding Stones determines that the order or delivery details require confirmation
- The destination is a forwarding service, hotel, accommodation, or post-office box
- Unauthorized use is suspected
- We cannot reach the customer for a certain period
If confirmation is required, Guiding Stones will contact you by email or official LINE.
We appreciate your understanding that these checks support a secure transaction.
Review Before Purchase
Please contact us before purchasing if you have questions about fit, color, translucency, the appearance of rutile needles, patterning, inclusions, included accessories, or the delivery method.
Additional photographs or video can be provided when needed so you can review the appearance of the actual item.
Because this is an important bracelet, you do not need to place an order while questions remain.
We will respond as carefully as possible so you can choose with confidence.
Contact Us
Please contact us by email or official LINE if you have questions about post-order verification, cancellation, confirmation before a return, or secure transactions.
Questions such as “Can this order still be cancelled?”, “What should I confirm before returning the item?”, or “I have a question about my order” are welcome.
Even a small point can be checked with us.
Guiding Stones will explain any necessary confirmation carefully so you can receive your important bracelet with confidence.