Frequently Asked Questions | Guiding Stones

Yes. We encourage you to resolve any questions before choosing your bracelet.

We can explain the fit, color, translucency, rutile, patterning, inclusions, included items, and delivery method. Additional photographs or video of the actual item may also be available when needed.

Yes. Please look for “Gem Identification Report: Included” on the product page or product listing.

For an item that does not include a Gem Identification Report, it may be possible to obtain one upon request. Availability, cost, and turnaround time depend on the natural gemstone and the gemological laboratory's current acceptance conditions. Please contact us before purchasing.

We photograph each item as accurately as possible, but color and appearance can vary slightly depending on your device and lighting environment.

If you are unsure, you may request additional photographs or video taken from different angles or under different lighting.

We source natural gemstones through several domestic and international suppliers, and the owner inspects each actual item before it is listed. When a Gem Identification Report is included, its stated information is shown in the product photographs. For some items without a Gem Identification Report, you may ask whether one can be obtained.

Because every natural gemstone has an individual appearance and many listings show the exact bracelet that will be dispatched, we generally do not accept returns, exchanges, or refunds due to a change of mind or personal preference.

If the item has a defect or the wrong item was delivered, please contact us within seven days, including the delivery date. After reviewing the details, we will arrange an appropriate return, exchange, or refund.

As a general rule, you will receive the actual item shown in the product photographs. For listings of an individual bracelet, the photographed item is the item that will be dispatched.

Natural gemstones may have naturally occurring inclusions, small indentations, color variations, and differences in patterning. The condition of each item is shown in its photographs and description, and you may request additional confirmation before purchasing.

Guiding Stones quality ranks are our own reference points for comparing visible appearance and overall finish.

Guiding Stones Signature Selection
Used for products with an especially strong balance of quality, appearance, and presence within the Guiding Stones selection.

Guiding Stones Premium Selection
Used for visually beautiful products with a high standard of color, translucency, patterning, and inclusions.

Guiding Stones Fine Selection
Used for products that offer dependable quality while preserving the individual character of natural gemstones.

Yes. We can confirm the current inner circumference and bead size and explain the expected fit. Please ask whether adjustment is available for the specific item.

• Free domestic shipping on orders of ¥10,000 or more
• Flat-rate domestic shipping of ¥500, including tax, on orders below ¥10,000

The threshold is based on the merchandise total, excluding shipping and other fees.

Orders are normally dispatched within one to three business days after payment is confirmed. Delivery timing varies by shipping method, destination, traffic, and other carrier conditions.

When the selected payment method requires payment confirmation, shipment preparation begins after payment has been confirmed.

The payment methods currently available for your order are the methods displayed during checkout.

• Credit card
• Shop Pay
• Apple Pay
• Google Pay
• PayPal
• Convenience-store payment
• PayPay
• Merpay
• Paidy
• Bank transfer
• Other methods displayed during checkout

The checkout screen at the time of your order provides the current payment-method availability.

If you select convenience-store payment, complete payment within three days, including the order date. If you select bank transfer, complete the transfer by the deadline shown in the payment instructions sent after your order.

If payment cannot be confirmed by the applicable deadline, we may release the reserved inventory and cancel the order.

No. When payment confirmation is required, we begin preparing the order for dispatch only after payment is confirmed.

An order awaiting required payment confirmation will not be dispatched.

Yes. Guiding Stones ships each bracelet after cleansing it with clear quartz and sage.

The meanings associated with natural gemstones are introduced as examples of long-standing traditions and interpretations. Some people choose them as symbols when reflecting on personal wishes or actions, but they do not guarantee any specific effect or result.

Yes. Natural gemstone bracelets are selected both for personal use and as gifts. If you are considering an item as a gift, please contact us before purchasing to confirm the included items and how your order will be packaged and shipped.

Please check your spam, junk, and promotions folders. The message may not arrive if the email address entered at checkout is incorrect or your email settings block it.

If you still cannot find it, contact us by official LINE or email with the name and email address used for the order. We will check the order status.

Please contact us as soon as possible. We may be able to review the request before shipment preparation begins.

A delivery-address change or cancellation may not be possible after shipment or depending on the order status when you contact us. Before confirming the order, check the postal code, address, building name, room number, recipient name, and telephone number.

Use the tracking number in the dispatch confirmation email to check the delivery status. If tracking does not update or the expected delivery date has passed, contact the carrier.

If the issue remains unresolved after contacting the carrier, contact Guiding Stones with your order number and tracking number. See Shipping and Delivery for details.

Contact us by official LINE or email within seven days, including the delivery date. We will review the circumstances and explain the available response.

Keep the item, outer box, and packing materials until the review is complete. We may request photographs of the damage and packaging. See Returns and Exchanges for details.